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State Farm® Insurance Agent Shelby Fiandt

5 out of 5 average rating (163 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Junk Mail

September 19, 2023

5  out of  5 rating by Junk Mail
"Shelby Fiandts office has been very help. I didn't understand my policy I got from a different insurance company. They helped explain my current coverage. I also got a quote from Shelby and I will save 90 dollars when I switch to state farm.. A big thank you to the lady's in the office.."

Hope Minor

September 19, 2023

5  out of  5 rating by Hope Minor
"Wonderful place of business! Helpful staff, with a very unique and holistic approach to insurance. Thanks for caring about me & my family ✨"
Profile photo of Lee Service

Lee Service

September 7, 2023

5  out of  5 rating by Lee Service
"Having been a licensed driver for nearly forty five years, I've dealt with a LOT of insurance agents/companies, as you can imagine. One of the things I've learned over those many years, is that a "GREAT" insurance agent/company MUST hit a trifecta of key points, or I will simply move on. While all three of these points are important individually, when combined, their value to ME becomes infinitely greater the sum of their parts. 1) The agent/person I'm working with needs to at least SEEM happy to be helping me with a quote, or my questions. In this case, I was helped by a young lady named Melinda (on the left in my photo), who was courteous, upbeat and positive, and walked me through every single question that I had AND explained those answers in terms that I could easily understand. I should also point out that I started with a couple of old vehicles that were previously work vehicles that I was migrating back into personal use (these were NOT what I would call desirable policies in the eyes of an insurance company, lol) and Melinda treated me like I was inquiring about a policy for a Lamborghini! <--- THAT makes all the difference in my opinion, and because of it I WILL be insuring our other two cars, and very probably will be going through her (and State Farm) for our Homeowner's AND Life insurance as well! 2) The insurance company that gets my business must have competitive rates - This one can be an immediate deal breaker, PERIOD. This may seem simple enough, and I suppose it is, but there is a far wider variation in prices than one might think, and a fair amount of that has to do with adding (or leaving off) options that you may or may NOT need. A GOOD insurance agent will take the time to go through EACH of those options with you and give you their thoughts but allow YOU to make the decisions. Melinda once again walked me through every detail for not one, but TWO vehicles, and I have to admit, there were MANY options that I was completely unaware of until I called State Farm and spoke with HER (some I HAD been paying for and definitely did NOT need, and others that I most certainly would have chosen had I known they were even an option). By the end of our phone call she had gotten me BETTER, more fitting coverage than I previously had, and quite amazingly, it was CONSIDERABLY less money than I had been paying. I don't need to tell you how important this is. 3) OK, this is where the "rubber meets the road"... A "GREAT" insurance agent/company absolutely MUST be available, ready and willing to help when/IF there is a claim. The first two points here, while important, mean NOTHING if they drop the ball on this third, vitally important point. Being new to Shelby Fiandt's State Farm insurance agency, I have not yet had any reason to file a claim (and frankly, I hope I never have to), BUT, being the kind of guy who does his homework, I have come to the conclusion, both through word of mouth as well as tirelessly reading through reviews, that Shelby, Melinda, Amanda and Kendra (not sure if I left anyone out - I think "Jake" is on vacation) WILL take good care of you if and when that need arises. Listen, I don't generally leave reviews, and honestly, I've NEVER left a review THIS long, but, when I feel that I have a perspective that could be a benefit to the reader, and may potentially steer them (a review for auto insurance using the word "steer", lol) toward or away from a person, place or product, well, that's kinda what "reviews" are really all about, aren't they? If you're one of those people who reads the last chapter of a book FIRST, and you've scrolled down to this last paragraph, you'll STILL get the gist ;) If you're looking for insurance (of ANY kind) and Shelby Fiandt/State Farm is on your short list of possible options, trust me when I say this - Call them FIRST and save yourself a LOT of time (AND MONEY) ;)"

Brian Alford

September 6, 2023

5  out of  5 rating by Brian Alford
"I recently called and got in touch with Amanda. I was shopping around and I can happily say I'm glad I called! Amanda was amazing to talk to and answer any questions that I asked. She gave me a way better quote than I was expecting. So I am very happy that I got in touch with Amanda because she made the process easy and painless. Lol. You should be happy to have an asset like her on your team. Thank you again. Brian"

E Hewitt

September 3, 2023

5  out of  5 rating by E Hewitt
"Everyone was helpful and friendly. Got great insurance at a fair price."

Jasmine Evans

July 20, 2023

5  out of  5 rating by Jasmine Evans
"Shelby has been a fantastic agent since we relocated to New Pal! They are extremely responsive in the office and are so kind and personable. I recently worked with Amanda on a new policy and she was very easy to communicate with and patient with answering all of my questions. I would highly recommend Shelby and team."

Jael Diaz

July 19, 2023

5  out of  5 rating by Jael Diaz
"It was a great experience! Josie was very helpful from the get-go. The process was super easy and she will walk you Step-by-step on what you need. She very courteous, and accommodating. It was a pleasure working with her!"


June 23, 2023

5  out of  5 rating by Ben
"Best place in town!!!"
Profile photo of Ben Morwick

Ben Morwick

June 23, 2023

5  out of  5 rating by Ben Morwick
"such a beautifully ran tent. so friendly and gave me a pool floaty. StateFarm on top!!"

Kendra Stelzel

June 20, 2023

5  out of  5 rating by Kendra Stelzel
"Shelby and the lady's at her office are super sweet and helpful..."

Royce Decker

June 20, 2023

5  out of  5 rating by Royce Decker
"We recently had some car trouble and Shelby went above and beyond with helping us. She made all the phone calls and got back to us right away with answers. She has been absolutely incredible the past year we have had her!"

David Escobedo

June 15, 2023

5  out of  5 rating by David Escobedo
"“Josie” has the best customer service I’ve ever experienced in a long time! Got me a great deal for my car insurance, even with my not so great driving record. If you’re looking to save money the fastest best way, I highly suggest this agency in a heart beat!!!!"

Jackson Havel

June 8, 2023

5  out of  5 rating by Jackson Havel
"Best agent in town. Employees are just as great."

Kourtney Harvey

May 5, 2023

5  out of  5 rating by Kourtney Harvey
"I worked with Amanda, and she was absolutely amazing! Got me way better coverage than I currently had, for way less money! She made the process so easy, and smooth! I 100% recommend working with this team!"

Lindsey Brangan

April 27, 2023

5  out of  5 rating by Lindsey Brangan
"I just recently purchased a new car and applied for auto insurance through Shelby. The quote was initially higher than I anticipated, and Shelby and her team were very quick about seeing what they could do to match a quote from a competing insurance company. Shelby called me personally and walked me through my coverage as well as what my new monthly payments would be. I highly recommend Shelby!"

Patrick Burke

April 15, 2023

5  out of  5 rating by Patrick Burke
"Just want to day how important it is to have a local agent. Shelby, Amanda and the staff have been incredibly helpful going to bat for me when I had a claim. Its nice to be able to let them help handle things and not worry. Join them today!"

James O’Dell

April 14, 2023

5  out of  5 rating by James O’Dell
"Amazing and high quality work Shelby"

Maddi DiCristofolo

April 14, 2023

5  out of  5 rating by Maddi DiCristofolo
"Shelby was super nice and helpful and so was her team!"

Brady Donaldson

April 14, 2023

5  out of  5 rating by Brady Donaldson
"She saved me money!"

emma d

April 13, 2023

5  out of  5 rating by emma d
"Shelby is so nice and very helpful! 100% recommend her and her services!!"

Michael Foster

April 13, 2023

5  out of  5 rating by Michael Foster
"I was needing a quote for homeowners insurance on a house we are about to buy as well as auto quote. Amanda Hall helped us out and made everything so easy. She offered to communicate in whatever way was easier for us and was incredibly kind and understanding through the entire process. I would recommend Shelby Fiandt - State Farm Insurance to anyone!"

Heriberto castellanos

April 12, 2023

5  out of  5 rating by Heriberto castellanos
"(Translated by Google) It was very good to see me in person. I had incredible attention. Thank you very much! (Original) Fue muy bueno aver ido en persona tuve una atención increíble muchas Gracias!"

Ali Bartlett

April 12, 2023

5  out of  5 rating by Ali Bartlett
"A wonderful experience!"

Landon Craig

April 12, 2023

5  out of  5 rating by Landon Craig
"This office made moving off of my parents policy so easy. I got several discounts and Shelby’s office took such good care of me. I worked a lot with Amanda and feel like she truly cared. She took the time to explain everything in detail and made sure all of my questions were answered! Thanks!"
Profile photo of Avis Frieson

Avis Frieson

April 12, 2023

5  out of  5 rating by Avis Frieson
"I appreciate the patience and care they give. I have experienced with Amanda, great care and Shelby’s team, they are all so helpful, knowledgeable and always willing to help, they make you feel valued! TYSM team Shelby Avis"